You might be experiencing trouble watching something important on your TCL TV, and you may worry the same thing is happening to you. Luckily, there are troubleshooting solutions to help you fix your TCL TV that keeps turning off.
The problem has been reported on Reddit and other social media websites where users’ TCL Roku TVs become stuck on the red TCL Roku logo screen, and then turn off by themselves. This doesn’t stop there; the TV keeps rebooting while it remains stuck in the same boot loop.
There are some methods to fix the problem that have been researched and confirmed by users who have previously faced the same issue. This applies to any series of TCL TV you may have, so one of the methods will be helpful for you.
We invite you to check out all the techniques and let us know which one works best for you in the comments section.
Why do TCL TVs keep turning off
There can be several reasons why TCL TV keeps turning off. Here are some of the most common ones:
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Software bugs or glitches on the TV.
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The sleep timer might have been accidentally set.
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The batteries in the remote are dead.
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There is a possibility that the TV is overheating.
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HDMI CEC feature has a bug.
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Among others
You can easily identify why your TCL TV keeps turning off on its own and apply the fix to get it back to normal condition so you can watch your favorite shows without any trouble. Please continue reading to find out how you can fix the issue.
Ensure that the power socket/cord is working
You might have a problem with a bad wall socket, faulty power cord, loose connection, etc. Verify the power connection issues by connecting a different device to the power outlet. If it works, it may be a problem with the cable or the power strip. However, if the other device does not work, there may be a problem with the outlet or strip.
Make sure the TV remote is working
The TV’s remote control should also be checked to ensure it works perfectly. If the remote is malfunctioning or not functioning at all, check the batteries, then check to see if a button is stuck.
There is a high chance that the remote control is suspect if you can’t shut off your TCL TV. Remove the batteries from the remote and then press and hold the power key, followed by all the keys one by one to reset the remote. After that, reinstall the batteries and check if it works.
Turn off HDMI CEC
Users can use a single remote control for all their connected devices on TCL TVs thanks to HDMI CEC. Some users have reported that it turns off their TV without their input when the feature is on. If you are experiencing this problem, you can disable HDMI CEC by following the steps below:
- The first step is to press the Home button on the remote control.
- The second step is to navigate to Settings > System.
- The third step is to select Control Other Devices (CEC).
- Restart your TV after unchecking all the boxes.
Keep your TCL TV cool
As a result of safety measures against overheating, it is also possible for the TV to turn off on its own. Just touch the back of the TV to check if it is overheating, and if it is, turn it off until it is cool, then turn it back on, and you should be able to solve your problem.
Disable the sleep timer
In Roku-powered TCL TVs and Google TVs, TCL TVs have a sleep timer feature that automatically shuts off the TV after a set period of inactivity. To verify that it is the sleep timer that is causing the issue, follow the steps below:
- The first step is to press the Home key on your remote control.
- The second step is to navigate to Settings > System. On some models, you will need to go to More Settings > Device Preferences.
- The third step is to select Power & Energy, then Sleep Timer.
- The fourth step is to turn off the feature if it is enabled.
After restarting your TV, the problem should be resolved.
Update the Firmware
There are several benefits associated with firmware updates, including bug fixes and improved performance over the previous version. You can also try updating your TV’s firmware since a brand update might fix your issue. Here’s how.
- The first step is to press the Home button on the remote control.
- The second step is to go to Settings > System.
- The third step is to select About, then System Update.
Update the system as instructed on the screen. Follow these steps for TCL Android TVs:
- First, navigate to Settings > More Settings > Device Preferences.
- On some models, System Update is found under About, then Network Update.
- After the TV has checked for updates, follow the instructions on the screen to install them.
Factory Reset
If none of the methods listed above don’t work for you, you have no other option than to reset your TCL Google TV to its factory settings. If you do, you will lose all your preferences, settings, and data. Here is how to factory reset a TCL Google TV.
- The first step is to choose Settings from the Home menu on the remote.
- Select Reset from the System > About menu.
- In Step 3, select Erase Everything when prompted to Factory Data Reset.
Follow these steps to factory reset Roku TCL TVs:
- The first step is to navigate to Settings > System > Advanced system settings.
- The second step is to click on Factory Reset.
- The third step is to choose Factory Reset Everything.
- The fourth step is to follow the instructions for resetting the device.
Frequently Asked Questions
Why does my TCL TV turn off by itself?
We have included some solutions to try to solve this issue, including fixing faulty power outlets, replacing damaged cables, and updating the firmware. Other possible causes might be overheating, HDMI CEC bugs, and outdated firmware.
The TCL Android TV requires an update. How do I do that?
The TCL Android TV can be easily updated. Navigate to Settings > More Settings > Device Preferences > About TV > System Update > Check for updates.
That’s all you need to know about fixing TCL TV keeps turning off or other related issues. If you need help, you can contact TCL support. They have experts who can assist you or schedule a technician visit.
Hopefully, this guide helped you fix your TV.