How To

TCL Smart TV Netflix Buffering, Freezing, or Black Screen Issue Fix

It can be extremely frustrating to be watching Netflix on your TCL Smart TV when it suddenly begins buffering or freezing. Some users have also reported black screen issues when attempting to launch Netflix on their TCL Smart TVs. If you are one of those users, you have come to the right place.

In this article, we’ll go over several solutions to these problems so you can get back to binge-watching Netflix as soon as possible. Keep reading as we answer some of your most frequently asked questions.


TCL Smart TV Netflix Buffering

How to Fix TCL Smart TV Netflix Buffering, Freezing, or Black Screen Issue 

Don’t be concerned if you’re experiencing buffering, freezing, or black screen issues while watching Netflix on your TCL Smart TV. There are several fixes you can try to resolve the issue and resume watching your favorite shows and movies.

Here are eight fixes you can try to resolve this issue.

Check your Internet Connection 

A poor internet connection is one of the most common causes of Netflix buffering, freezing, or black screens. A weak or unreliable connection can cause issues when streaming video, so make sure your connection is strong and stable. Begin by performing a speed test on your internet connection.

Most ISPs provide a free speed test tool on their website, or you can use a third-party tool like or This test can be performed on a smartphone or a computer. When performing the test, ensure that you are connected to the same network as your TCL Smart TV.

When you have your results, compare them to the recommended video streaming speeds. Netflix recommends a minimum download speed of 5 Mbps for HD streaming and 25 Mbps for 4K content streaming. If you’re not getting these speeds, try relocating your router closer to your television or restarting it.

If you continue to have problems, contact your ISP (Internet Service Provider). To restart your router, unplug it and wait a few seconds before plugging it back in. Once plugged back in, reconnect to the internet and Netflix should work normally.

Restart your Smart TV

Sometimes simply restarting your television can resolve the issue. Unplug your TV from the power source, wait 30 seconds, and then plug it back in. Turn on your television to see if the problem has been resolved.

Power Cycle your Smart TV

If restarting your TV does not solve the problem, try a power cycle. Power cycling your device entails turning it off, waiting a few minutes, and then turning it back on. It’s similar to restarting your device, but it’s more effective.

Power cycling your Smart TV can assist in resetting the connection and removing any errors that may be causing the problem.

Here’s how to go about it:

  • Unplug your television from the power supply.
  • Wait 30 seconds before proceeding.
  • Reconnect it and turn on your TV.
  • Unplug it again while it is booting up.
  • Wait for 30 seconds more.
  • Reconnect your television and turn it back on.
  • This will clear the memory on your TV and resolve any temporary issues.

Delete Netflix Cookies

Cookies stored on your TV can occasionally cause Netflix issues. To delete these cookies, sign in to your Netflix account and go to

That’s all.

Your Netflix cookies have been removed. Open Netflix on your TCL Smart TV to see if the problem persists.

Update the Netflix App

Outdated apps can cause issues, so make sure you have the most recent Netflix app installed on your TCL Smart TV. To update the Netflix App on your TCL Smart TV, follow these steps:

  • On your TCL Smart TV, navigate to the Google Play Store.
  • At any time, go to Settings > Auto-update apps > Auto-update apps.
  • You should be able to use the Netflix app again once it has been updated.
  • If you are still having problems, restart your TV and see if the problem persists.

Sign out of Netflix and Sign in Again

Signing out and back into Netflix can resolve any account-related issues you may be experiencing.

Here’s a step-by-step guide to getting started.

  • On your TCL Smart TV, launch the Netflix app.
  • When you arrive at the homepage, look for the profile icon in the upper right corner.
  • When you click it, a drop-down menu will appear.
  • Choose “Sign out” from the drop-down menu.
  • Close the app and restart your device once you’ve signed out.
  • Open the Netflix app after your device has restarted.
  • Enter your login credentials and click “Sign in.”

You’ll be able to watch your favorite Netflix shows and movies again once you’ve successfully signed back in. You can also exit Netflix from your web browser.

It is important to note, however, that the following method will sign out of your Netflix account on all devices.

  • Sign in to your Netflix account at
  • After you’ve signed in, click on your profile picture and then Account.
  • Select Sign out of all devices from the Settings menu.
  • To confirm your action, click Sign out.
  • After you’ve signed out, launch the Netflix app on your TCL Smart TV and sign back in.

You’ll be able to watch your favorite Netflix shows and movies again once you’ve successfully signed back in.

Reinstall Netflix

If none of the previous solutions work, try uninstalling and then reinstalling the Netflix app on your TCL Smart TV. Most buffering, freezing, or black screen issues should be resolved by reinstalling Netflix on your TCL Smart TV.

The procedure is straightforward and only takes a few minutes. You may need to enter your login credentials again after reinstalling the Netflix app.

After signing in, you should be able to enjoy a more seamless streaming experience with no buffering issues.

Contact TCL Support

If none of the above fixes works, it may be a hardware issue with your TCL Smart TV. In this case, you should contact TCL Support for assistance.

Frequently Asked Questions

What do I do if my internet connection is not fast enough?

Try moving your router closer to your television, restarting it, or contacting your internet service provider for help.

What should I do if the problem persists after trying all of the fixes?

If the problem persists after attempting all of the fixes, your TCL Smart TV may be experiencing a hardware malfunction. In this case, you should seek assistance from TCL Support.

How do I clear the Netflix cache on my TV?

Clearing the Netflix app’s data will remove any TV shows or movies downloaded on your device, and it will also sign you out of your account. Read More

Final Words 

These are the steps you can take to fix any buffering, freezing or black screen issues you may be experiencing while watching Netflix on your TCL Smart TV. Several steps can be taken to resolve the issue, ranging from checking your internet connection to reinstalling the Netflix app.

If none of the fixes work, you should contact TCL Support. Finally, if you have any further questions, please leave them in the comments section.

mohammad umer

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