How To

How To Fix Philips Smart TV Sound Not Working After Update

Philips Smart TVs are known for their excellent picture and audio quality, making them a popular choice for consumers seeking a premium viewing experience. Although some users may experience sound issues after updating their Philips Smart TVs, we have a solution. It can be frustrating to have this problem while watching your favorite movie or TV show.

If your Philips Smart TV is showing an “Audio service unavailable” error on the screen, here’s how you can tackle your TV’s sound not working problem. Hopefully, these pointers will help!


Fix Philips Smart TV Sound Not Working After Update

Why does Philips Smart TV sound not working after the recent update?

Some of you may be experiencing sound issues with your new Philips Smart TV. If this is the case, please follow these instructions to get back to normal again. The following are some of the most common causes:

Philips smart TVs may have firmware bugs that cause the audio system to malfunction. There are some ways to fix this issue, so it is really not a big deal.

If you’re experiencing issues with sound quality while watching TV on your Philips Smart TV, you may have incorrect settings on your device. In some cases, the TV will be turned off or the volume too low, which could affect sound quality.

If your Philips TV doesn’t have sound, it could be because there’s an issue with the HDMI or audio cables. Make sure that they are properly connected and that they are not damaged.

If you’re not sure if your TV has software updates, you can use a device like BiliBiliTV to find out.

Philips Smart TVs are known for their superior sound quality, but this is sometimes not the case after an update. If a TV does not produce normal sound, contact your service technician.

It is important to identify the source of the sound quality issue before taking any action.

Fix Philips Smart TV Sound Not Working After Recent Update

Here are some solutions to the Philips Smart TV sound not working after the recent update:

Check The Audio Settings

To resolve the sound not working on your Philips Smart TV, follow the steps below: 1. Check if the audio settings are correct. If so, consider resetting them first.

  • To access the TV’s settings menu, find the “Home” button and press it to initiate.
  • Choose the “Settings” option using the arrow buttons and click “OK”. Select “Audio” from the settings menu.
  • “Mute” is not turned on; make sure it’s off. The volume can also be checked in the same place to ensure that it’s not too low
  • If you need to increase the volume on your TV or other electronics, you can use your remote control to do so.
  • If you’re watching TV on your Philips Smart TV, you should select the appropriate audio mode for your content. There are multiple audio modes available, such as Stereo and Surround.
  • Depending on your system, you may need to configure a sound bar or home theatre system before you can use some modes of your device. Regardless, ensure that you set the volume levels so that they don’t result in an overpowered experience for your audience.
  • You can use the TV’s built-in speakers or an external audio device as an output source if it has an “Audio Out” option.

Restart the TV And Audio Devices

Here’s what you need to do to fix sound issues caused by recent updates:

  • Please turn off any external audio devices you have, such as a sound bar or home theater system.
  • Unplug all TVs and audio devices
  • Plug the power cords back in after waiting at least 30 seconds
  • Wait until your TV has finished booting up before turning it on
  • Before using your external audio devices, make sure they are turned on and fully booted up.
  • Troubleshoot the sound on your Philips Smart TV by clicking the “test sound” button

Check the HDMI And Audio Cables

When troubleshooting your tv’s sound after the recent patch, it is important to check the HDMI and audio cables to ensure that they are properly configured. You can do this by following these steps:

  • Turn off all external audio devices, including your Philips Smart TV and soundbar.
  • Examine the HDMI cable for visible damage, such as frayed or bent ends, cuts, or kinks.
  • If you notice any damage, try replacing the cable.
  • Check that the HDMI cable is properly connected if your Philips Smart TV has an HDMI port and any external audio devices.
  • If it is not firmly inserted into the port, you may need to tighten it.
  • If you’re using an audio cable to connect an external audio device to your Philips Smart TV, look for visible damage such as frayed or bent ends, cuts, or kinks.
  • Replace the cable if you notice any damage.
  • The audio cable from your Philips Smart TV should be securely plugged into the audio input and output ports of your external audio device.
  • If your Philips Smart TV has multiple HDMI or audio input ports, try switching to a different one. Turn on your Philips Smart TV and any external audio devices to see if the problem has been resolved.

Update the TV Firmware

If you are experiencing sound issues after a recent update on your Philips Smart TV, updating the firmware is a good first step. To achieve this, follow these steps:

  • Connect your Philips Smart TV to the internet.
  • If you want to check your TV’s network settings, navigate to the TV’s settings menu.
  • The settings menu on your Philips Smart TV is accessed via the “Home” button on the remote control.
  • Using the arrow buttons, select “Settings” and then click “OK.”
  • Click “OK” after selecting “Software Update” from the settings menu.
  • “Update Now” and then “OK” are the next steps.
  • Check that the TV searches for and downloads any firmware updates it discovers.
  • After downloading the update, you must follow the on-screen instructions.
  • Restart your Philips Smart TV after the update has been applied to see if the problem has been resolved.

Factory Reset the TV

Your Philips Smart TV must be reset to resolve sound issues caused by a recent update. Before performing a factory reset on your TV, make a backup of any important data, as erasing all data and settings will erase everything. Follow these steps to factory reset your Philips Smart TV:

  • To access the settings menu, press “Home” on your Philips Smart TV remote.
  • Use the arrow keys to navigate to the “Settings” menu, then press the “OK” button.
  • In the settings menu, select “Setup”.
  • Select “TV Settings” and press the “OK” button.
  • Click “General Settings,” followed by “OK.”
  • After that, select “Factory Settings” by pressing the “OK” button.
  • Follow the on-screen instructions to confirm that you want to perform a factory reset.
  • The TV may need to be reset for a few moments.
  • When the reset is finished, follow the on-screen instructions to reset your TV.
  • Test the sound to see if the problem has been resolved.

If the sound still does not work after performing a factory reset, contact Philips customer service. They may be able to provide additional troubleshooting steps or recommend that the TV be repaired.

Wrap Up

It can be aggravating to experience audio problems after updating a Philips Smart TV. However, in most cases, you should be able to resolve sound issues by following the troubleshooting steps outlined above.

If you’re still having sound problems after following all of these steps, you should contact Philips customer service. If you are unable to resolve the issue, they may be able to provide additional troubleshooting steps or recommend sending the TV in for repair.


Always had a strong interest in the Android operating system. Experience with Git and self-hosted WordPress blogs led him to the understanding that an online presence was the logical next step for his business. It's about uniqueness and individuality!

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